Three Benefits of Video Banking

Posted on

Video banking isn't something just for wealthy CEOs and rich retirees. The convenience and versatility can benefit nearly anyone, especially if you have a busy schedule or limited banking options in your area.

1: Personalized Service on Your Schedule

A major issue for those with a 9 to 5 schedule is finding time to make it into a bank branch during business hours. Although 24-hour banking solutions like online and automated telephone banking can help, they can't take the place of talking to a service representative. Video banking can be the perfect solution. You can schedule a banking session during a lunch break or right at the end of your day from the comfort of your home or office. You will save time and you won't have to try to get to the bank before it closes.

2: Real-Time Answers to Financial Questions

Whether you are curious about opening up a new savings account or simply have a question about a charge on your account, there are limitations to the amount of information you can find on your own via the bank's website or automated account services. Talking with a customer service representative over the phone may help, but it can be difficult to explain some issues in a way that leads to timely answers. With video banking you can show as well as describe your issue. A banking representative can walk you through online banking issues, help you set up new accounts, or track down fraudulent charges during your video call.

3: Access to Financial Experts Outside of Your Service Area

Not all cities and towns have access to a full-service physical banking location. This can be frustrating if you have to "head to the city" to discuss wealth management decisions, plan for retirement, or to set up a trust. Video banking can put the financial expert you need right in your living room, no travel required. You can then work through your financial planning or other needs in private and with the expert advice you need to make the wisest decisions for your money. 

The good news is that you likely need no new equipment to take advantage of the benefits of video banking. Nearly any smartphone, as well as most computers and tablets, are fully capable of supporting video banking technology. Contact your bank to see if they have video banking solutions available and to learn more about signing up.